Privacy Policy

Identification data:SAMARA JEWELRY SAS, NIT 901.322.024, contact details. Dir:Km 9 Anillo Vial, Cartagena Colombia, website: www.samarajewelry.co e-mail:customerservice@samarajewelry.co

Definitions

• Authorization:It refers to the expression of the prior, express and informed consent of the Holder so that SAMARA JEWELRY SAS, or its managers carry out the Treatment of the Personal Data of the Holder.

• Notice of Privacy:This is the electronic document or in any other format, generated by SAMARA JEWELRY SAS, which has been made available to the Owner for the Treatment of their Personal Data, which communicates to the Owner the information regarding the existence of the Treatment Policies of Personal Data that will be applicable, the way to access them and the characteristics of the Treatment that is intended to be given to the Personal Data.

• Database:They consist of an organized set of Personal Data that is subject to Processing, and includes physical and electronic files. The Databases owned by SAMARA JEWELRY SAS are detailed in section VI of these policies.

• Personal Data:According to Law 1581 of 2012, it is any information linked or that can be associated with one or several determined or determinable natural persons.

• Public Data:Personal Data classified as public by law or the Political Constitution. Data relating to the marital status of individuals, their profession or trade, their status as a merchant or public servant are public, among others.

• Headline:Natural person whose personal data is subject to Treatment.

• Treatment:It is any operation or set of operations on Personal Data carried out by SAMARA JEWELRY SAS or those in Charge of Treatment on behalf of SAMARA JEWELRY SAS, such as collection, storage, use, circulation or deletion.

• Transfer:It consists of sending the Personal Data to a recipient who, in turn, is responsible for the Treatment under the terms of Law 1581 of 2012.

• Transmission:It is the communication of Personal Data to the Person in Charge of the Treatment, inside or outside the territory of the Republic of Colombia, with the purpose of carrying out a Treatment by the Person in Charge of the Treatment on behalf of SAMARA JEWELRY SAS.

The personal data found in our databases will be processed for the following purposes:

• Carry out the pertinent steps for the development of the pre-contractual, contractual and post-contractual stage with SAMARA JEWELRY SAS, regarding any of the products offered by it that it has or has not acquired or, regarding any underlying business relationship it has with it, as well as comply with Colombian or foreign law and the orders of judicial or administrative authorities.

• Manage procedures (requests, complaints, claims), carry out risk analysis, carry out satisfaction surveys regarding the company's goods and services, as well as its commercial allies.

• Provide contact information and relevant documents to the commercial force and/or distribution network, telemarketing, market research and any third party with which the company has a contractual relationship of any kind.

• Disclose, transfer and/or transmit my personal data within the country, to third parties as a result of a contract, law or lawful link that requires it, or to implement cloud computing services.

• Perform through any means directly or through third parties, programming and provision of technical service, sale, purchase, billing, portfolio management, monitoring of product performance, collection, business intelligence, marketing activities, promotion or advertising , improvement of the service, monitoring of collection, verification, consultation and control, enabling means of payment as well as any other related to our current and future products and services, for the fulfillment of contractual obligations and the corporate purpose of the company.

• For the shipment and reception of merchandise or advertising material according to the requirements of the functions demanded and sustainability of the company's business.

• Control and prevent fraud in any of its forms.

The Holders of the Personal Data registered in the Databases of SAMARA JEWELRY SAS, have the following rights:

• Know, update and rectify your personal data. These rights may be exercised, among others, against Personal Data that is partial, inaccurate, incomplete, fragmented, misleading, or those whose Treatment is expressly prohibited or has not been authorized.

• Request proof of the Authorization granted to SAMARA JEWELRY SAS, except when expressly excepted as a requirement for Treatment, in accordance with the provisions of article 10 of Law 1581 of 2012.

• Be informed regarding the use that has been given to your Personal Data by SAMARA JEWELRY SAS, or the Treatment Manager, upon request.

• Through a claim filed in accordance with Art. 15 of Law 1581 of 2012, you can request the revocation of the authorization and/or request the deletion of the Personal Data when the Treatment does not respect the principles, rights and constitutional and legal guarantees or in any moment provided that the owner does not have the legal or contractual duty to remain in the databases of SAMARA JEWELRY SAS, and in accordance with the procedure indicated in numeral IV. of this Policy.

• Access free of charge once a month to your Personal Data that have been subject to Processing.

IV. Procedure for queries and claims
SAMARA JEWELRY SAS, guarantees the right of consultation, supplying the people who act in exercise of this right, all the information contained in their individual registration or that is linked to the identification of the Holder.

The person responsible for dealing with the requests in exercise of the rights by the holders will be the CUSTOMER SERVICE area or the unit that takes its place, as the person who receives, processes and will channel the different requests that are received, and will make them reach the respective dependency already mentioned in charge of the treatment, dependencies that once receive these communications, will begin to comply with the function of protection of personal data, and must process the requests of the owners, in the terms, deadlines and conditions established by current regulations, for the exercise of the rights of access, consultation, rectification, updating, deletion and revocation referred to in current regulations on personal data protection.

For the attention of requests for consultation of personal data SAMARA JEWELRY SAS, guarantees that there are means of electronic communication. The data for the exercise of rights are:Contact information. Dir:Km 12 Ring Road Cartagena Colombia, website: www.samarajewelry.co e-mail: customerservice@samarajewelry.co

In any case, regardless of the mechanism implemented to attend consultation requests, they will be attended to within a maximum term of fifteen (15) business days from the date of receipt.

In case of impossibility to attend the query within said term, the interested party will be informed before the expiration of fifteen (15) days, stating the reasons for the delay and indicating the date on which his query will be attended, which in no case may exceed eight (8) business days following the expiration of the first installment.

Requests to update, correct, rectify or delete data will be answered within fifteen (15) business days, counted from the day following the date of receipt. When it is not possible to attend to it within said term, the interested party will be informed before the expiration of the aforementioned period of the reasons for the delay and the date on which his claim will be attended to, which in no case may exceed eight (8) business days following the expiration of the first term.

Likewise, we guarantee the right to claim, to the databases for correction, updating or deletion, or when they notice the alleged breach of any of the duties contained in Law 1581 of 2012 and other applicable regulations. The claim will be processed under the following rules:

If the claim received does not have complete information that allows it to be processed, such as the identification of the Holder, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert, the claimant will be required within five (5) days of receipt to remedy any faults. After two (2) months from the date of the request without the applicant submitting the required information, it will be understood that the claim has been withdrawn.

Special rules for the exercise of the rights of the holders:The request for rectification, updating or deletion must be submitted through the means enabled by SAMARA JEWELRY SAS, indicated in the privacy notice and in this document, and contain, at a minimum, the following information:

• The name, address of the holder and means of contact to receive the response such as telephone, email, residence address.

• Documents proving the identity or representation of your representative.

• The clear and precise description of the personal data with respect to which the owner seeks to exercise any of the rights.

• Where appropriate, other elements or documents that facilitate the location of personal data.

SAMARA JEWELRY SAS, has the obligation to rectify and update at the request of the owner, the information of the latter that turns out to be incomplete or inaccurate, in accordance with the procedure and the terms indicated above. In this regard, the following will be taken into account:

SAMARA JEWELRY SAS, has full freedom to enable mechanisms that facilitate the exercise of this right.

Data Deletion:The owner has the right, at any time, to request SAMARA JEWELRY SAS, the deletion (elimination) of their personal data when:

Consider that they are not being treated in accordance with the principles, duties and obligations provided for in Law 1581 of 2012.

They are no longer necessary or relevant for the purpose for which they were collected.

The period necessary for the fulfillment of the purposes for which they were collected has been exceeded.

This suppression implies the total or partial elimination of the personal information in accordance with the request of the owner in the records, files, databases or treatments carried out by SAMARA JEWELRY SAS The owner must warn that the right of cancellation is not absolute and the responsible can deny the exercise of the same when:

The request to delete the information will not proceed when the owner has a legal or contractual duty to remain in the database.

The deletion of data hinders judicial or administrative actions related to tax obligations, the investigation and prosecution of crimes or the updating of administrative sanctions.

The data is necessary to protect the legally protected interests of the owner; to carry out an action based on the public interest, or to comply with an obligation legally acquired by the owner.

In the event that the cancellation of personal data is appropriate, SAMARA JEWELRY SAS must operationally carry out the deletion in such a way that the elimination does not allow the recovery of the information.

When data is sent or transferred to another country, the authorization of the owner of the information being transferred must always be obtained. Unless the law says otherwise, the existence of said authorization is necessary to carry out the international circulation of data.

In this sense, before sending personal data to another country, those obliged to comply with this policy must verify that they have the prior, express and unequivocal authorization of the owner that allows their personal data to be transmitted.

Said transfer of personal data is made only to third parties with whom SAMARA JEWELRY SAS has a contractual, commercial and/or legal relationship.

Commercial database:

• Type of treatment:Collection, updating, conservation and transfer of personal data Mixed (manual and automated).
• Purpose:Sending commercial communications, commercial prospecting, newsletter, promotions and advertising.
• Period of validity:Validity of the company SAMARA JEWELRY SAS.

 

Content of the privacy notice which is the electronic and/or physical document that is made available to the owner of the information through which SAMARA JEWELRY SAS informs of the existence of the policy for the protection of personal data, the way to access her and the treatment that will be given to her personal data.

SAMARA JEWELRY SAS will have information mechanisms such as the website www.samarajewelry.co and the email account through which it will disseminate this policy and the defined protocols to meet requests regarding the information provided.

This policy governs from its issuance and the databases subject to Treatment will remain in force as long as it is necessary for the established purposes.

As a general rule, the term of the authorizations on the use of personal data is understood to be in force during the exercise of the corporate purpose of SAMARA JEWELRY SAS.