Terms and Conditions

SAMARA JEWELRY SAS welcomes you. We provide you with access to our products and services through the Website  www.samarajewelry.co which is bound to the following Terms of Use. These Terms of Use can be modified by Samara without prior notice.

By using any public area within the Website or by accessing or using the Website, you recognize to have read, understood and agreed to be bound and abide to the terms and conditions of these Terms of Use; and to the terms and conditions of our Privacy Policy, incorporated herein by reference (collectively, this “Agreement”).

If you do not agree with these terms, you may not access or use this Website. Any user that registers with this Website (each one, a “registered user”), and wants to purchase a product or service through it, agrees with the terms of this Agreement, any other posted term, as well as to the conditions related to such product or service.

According to the authorization provided by the customer at the beginning of each transaction, that is to say, the moment the customer willingly provides his/her personal information, SAMARA JEWELRY SAS will be able to use that information bearing in mind the sole purpose of such authorization and the law.

Our privacy policy is adapted to the dynamic internet environment. In case we make changes to procedures, we keep our users informed through the update of this Policy of Privacy. Therefore, it is important that you review this Policy regularly.

In addition to what is authorized by the users, Personal Information may be shared, disclosed or transferred to law enforcement or government agencies in response to their request or any other legal action (for instance, in response to a court order or to prevent illegal or unlawful activities or fraud).

This Policy was created in October 2020. Our Privacy Policy is thoroughly described below.

 

1. Safe Purchasing 

SAMARA JEWELRY SAS is committed to protect our customers’ personal information. We have engaged a third-party service provider named PayU to perform the services related to payment. www.samarajewelry.co will never have access to your financial information. However, SAMARA JEWELRY is not responsible for this information.

When customers create an account with us, we keep records related to their deliveries and billing. This information will be exclusively used by SAMARA JEWELRY SAS and the third parties and partners that provide services for www.samarajewelry.co as stated by laws and regulations.

2. Information collected 

For those users who access our Website but do not complete a purchase, we collect and maintain their IP (“Internet Protocol”) during their visit to our Website. Individuals’ information is not collected, and the IP address is not associated with a particular individual. Similarly, we collect information on our visitors’ browsing data by using their IP address.

This information is not associated with any name or any other type of personal information. It is only used to collect demographic information such as the geographic zones where the Website visitors are located, and their browsing patterns.

For users that purchase a product or service at www.samarajewelry.co, we collect and save their name, address delivery information, email address, phone number, purchase details, and billing information. This information is used to deliver the products purchased by the user.

3. Use of the information collected

We and the third parties that provide services associated with www.samarajewelry.co will use the information aforementioned in order to deliver products and services associated with SAMARA JEWELRY SAS, or for operational purposes of our business.

Some examples of these services include: payments processing and authorization, fraud protection and credit risk reduction, product customization, orders compliance and delivery, the website assessment and data analysis and purge. The third-party providers associated with any of these services are authorized to use the information collected to comply with the services they have been hired for.

The information used to provide you with our delivery services for products is partly saved in our customers database (Download our Privacy Policy and Data Management).

We use this information to keep track of our customers’ orders, to answer their questions and to make their future purchases easier and faster. Besides, we can also use this information to contact a customer and inform them about SAMARA JEWELRY SAS or its partners’ products, services and special sales and offers. Our messages mainly target our customers’ interests.

If customers prefer not to be informed about our products, services and/or special offers, they can report it to the following email address: customerservice@samarajewelry.co

Currently, we only send MSM to SAMARA JEWELRY SAS customers interested in being informed about our products and services. If a customer no longer wishes to receive messages or notifications, he/she can contact us to the email address aforesaid. It is necessary to bear in mind that some offers can be in progress at the moment you unsubscribe, therefore, you may receive emails days after making your request.

4. Collected information storage

AcCurrently, SAMARA JEWELRY SAS customers’ information we collect is stored in our internet database. This information can only be accessed by the personnel who are tasked for, or responsible for, data processing strictly related to business purposes.

In addition, a policy against disclosure or misuse of the information our customers provide is implemented. We have also instructed our employees in this policy. (Download Data Management Policy).

The employees who are allowed to access this information must comply with our privacy policy. As mentioned previously, under any circumstances will we sell our customers’ information to any partner or external organization. Neither do we allow that such organization uses our customers’ information for commercial purposes. 

5. "COOKIES"

We use traffic tracking cookies in order to identify the websites being used. It helps us to analyze data on web pages and to improve the performance of our website according to the customers’ needs. All information these cookies collect is only processed for statistical analysis purposes, and then the data is removed from the system. 

Our website is not addressed to minors under 18 years old. However, we are not responsible for minor accessing to www.samarajewelry.co. SAMARA JEWELRY SAS does not intentionally collect or store data information from people who are under 18.

The user must register to buy at www.samarajewelry.co. SAMARA JEWELRY SAS relies on users’ good faith when they register their data and state they are reliable.

6. Trademarks and  COPYRIGHTS 

All materials including video clips, illustrations, photographs, products, images, creativities, designs, logos and trademarks (hereinafter referred to as the “Content”) published on this website are the property of SAMARA JEWELRY SAS, and are protected under national and international trade and copyright laws. The compilation (that is, the collection, group or assemblage) of all content on this website is the exclusive property of SAMARA JEWELRY SAS and is protected under national and international copyright laws.

Any other use including reproduction, modification, distribution, transmission, republishing, display or representation of the content of this website is strictly prohibited.

SAMARA JEWELRY SAS name and brand and all related to SAMARA JEWELRY SAS in this website whether registered or not, are SAMARA JEWELRY SAS trademarks or services. No other company or individual may use these brands without SAMARA JEWELRY SAS expressed written consent. SAMARA JEWELRY SAS articles are available exclusively at the website www.samarajewelry.co and authorized wholesaler. 

7. Replica and Counterfeit Alert

SAMARA JEWELRY SAS products are available exclusively at www.samarajewelry.co and authorized wholesalers. Customers may pay special attention to alleged SAMARA JEWELRY SAS products sold through unauthorized channels. The customer must be careful with counterfeits. SAMARA JEWELRY SAS strives to guarantee high quality standards in all its products since its establishment. 

In case customers believe they are or they may be victims of counterfeit or imitation regarding our products, it is necessary that they inform us about such situation in order for us to go to court and undertake the legal proceedings due to the trademarks misuse.  

8. Warranty on products purchased

8.1. Jewelry warranty:
Manufacturing defects warranty for gold jewelry lasts for a 3-month period. This warranty does not cover defects due to normal wear, or damages caused by misuse of the product, such as:

  • Dents.
  • Chain or bracelet bursted.
  • Broken or lost precious gemstones, or any jewel gemstone setting..
  • Jewel damage caused by contact with sweat, chlorine, salt water, chemicals, cleaning products, make-up, hot water, perfumes, lotions and lacquers.
  • A change of natural state of the precious and semi-precious gemstone.
  • White gold jewelry requires periodic maintenance (Rhodium plating) to preserve brightness and color. The rhodium plating tends to be lost as a result of routine wear, contact with lotions, perfumes and soaps. This is not a manufacturing product defect, thus, it does have warranty coverage.
  • Enameled jewelry, gemstones, pearls and semi-precious stones are especially sensitive to impacts. The warranty does not cover stones breakage, nor pearls take-offs.
  • Stone jewelry experience changes due to normal wear deterioration, when it hits or is scratched on hard surfaces. This causes the stones to come loose, thus this is not a product defect and it is not covered by the warranty.
  • Some bracelets and chains knitting over time stretches, it does not mean this is a manufacturing defect.

SAMARA JEWELRY SAS jewels are handcrafted. As a consequence, they may have special and natural characteristics associated with materials used in their manufacturing process. It may sometimes result in texture variation or differences in characteristics from one product to another. The above-mentioned cannot be considered a defect at any time, and therefore warranty is not applied.

If the jewelry is purchased through a SAMARA JEWELRY SAS authorized wholesaler who are published on the website: www.samarajewelry.co, the warranty request must be addressed directly to the authorized wholesaler.

8.2. Procedure for claiming the warranty
Contact SAMARA JEWELRY SAS via email: customerservice@samarajewelry.co requesting the respective repair format. It must be filled out by the customer.

The customer will send the jewel, the invoice, the warranty certificate, the original packaging and the filled format to SAMARA JEWELRY SAS facilities. The shipping costs are charged to the client.

Once the product is received, it will be sent to the company’s workshop where it will be checked by a qualified technician. The response will be given in ten (10) business days. The stipulated period does not include the required time for the product reparation.

8.3. Exchange Policy
Merchandise can be only exchanged within five (05) calendar days starting the product delivery date. As long as the product is in perfect condition, is unworn, is returned in its original packaging altogether with the warranty certificate and the original invoice.

Products sold by clearances, promotions, or sales, CANNOT BE EXCHANGED.

After a product has been exchanged, no other exchange can be made on the same item.

Modified jewelry (size change or markings) will not be exchanged.

For further information please contact the following email address: customerservice@samarajewelry.co

9. Online purchases
For online purchases, the customer must have in mind the following principles:

  • Online purchases are subject to product availability.
  • A minimum of 24 hours is required to confirm the online payment by credit, debit or deposits.
  • In order to receive or claim a purchase, it is necessary to show the buyer or authorized person’s ID card.
  • Images published on the website are enlarged to show the article’s details. Therefore, it is not the product actual size. In addition, its color may vary by light effect.

10. Product prices
All product prices listed on the website www.samarajewelry.co include VAT (value-added tax) and other taxes. However, these prices do not include the product's shipping costs. Our products prices are subject to changes without notice. Likewise, expenses for tariffs and taxes generated by other countries' authorities on sales made outside Colombia are excluded, and these expenses are charged to the customer.

11. Policies and Delivery Times
SAMARA JEWELRY SAS is committed to deliver the product in perfect conditions to the customer’s address indicated on the order form.

SAMARA JEWELRY SAS will not be responsible for delivery mistakes when the delivery address indicated by the customer on the order form is inaccurate or incorrect.

SAMARA JEWELRY SAS is not responsible for delays caused by the carrier or external agents in the delivery.

Deliveries to Colombia. Products in stock are shipped within five (5) business days of payment confirmation. For products ordered to be manufactured, the dispatch may be made up between thirty (30) and forty (40) business days following payment confirmation.

International deliveries. Products in stock are shipped within fifteen (15) business days prior payment confirmation. For products ordered to be manufactured, the dispatch may be made up between thirty (30) and forty (40) business days following payment confirmation.

12. Payments for products
The customer is committed to pay the total amount of his/her order at the moment he/she confirms his/her purchase order. To do so, we have arranged all the payment services required through Mercado Pago. Payments by credit card will be carried out under Mercado Pago security protocols. (For further information see: https://www.mercadopago.com.co/ayuda/terminos-y-condiciones_299 

Shipping charges will be added to the initial price for each offered posted at www.samarajewelry.co. By all means, we will inform our customers of such charges before the payment transaction is complete.

Our customers must inform SAMARA JEWELRY SAS about the payment method they will use for the purchase. Customers must bear in mind the payment methods available in our Website.

We must warn you that despite the fact that SAMARA JEWELRY SAS has arranged a secure connection system for our customers and/or user so that they can purchase all the products being offered at a given moment, in no event will SAMARA JEWELRY SAS be responsible for communication problems between our clients and banks or financial entities. Neither will SAMARA JEWELRY SAS be liable to our customers or any third party for any damage arising from any action or omission on the part of such entities.

Once a payment has been verified by SAMARA JEWELRY SAS, it will be able to accept the customer’s purchase offer. However, SAMARA JEWELRY SAS reserves the right to refuse any order, or to partially accept it. In such cases, SAMARA JEWELRY SAS will only be liable to reimburse customers for the amount paid for the offer refused; or the percentage corresponding to the amount not accepted in case an offer has been partially accepted.

13. Other information 
SAMARA JEWELRY SAS is not liable to damages arising from the Website information misuse because users understand and accept the fact that they are responsible for the access to and use of the services and information found in the Website.

SAMARA JEWELRY SAS reserves the right to modify the Website presentation, settings and services at any time and for any reason without notice to customers.

SAMARA JEWELRY SAS makes no warranty about the accuracy or completeness of the Website’s content or the content of any third-party websites linked to our Website.

Therefore, SAMARA JEWELRY SAS will not be liable to or responsible for any errors or omissions related to information provided by third parties; or any injury or damage resulting from the access to or use of such information. In addition, it is important to highlight that this is a secure Website. However, it is not error-free. Hence, general information, as well as the characteristics and prices of the products being offered may vary as a result of human or technological errors, non-authorized third parties manipulation, viruses or hacking.

SAMARA JEWELRY SAS reserves the right to verify information once the transactions have been completed by the customers. It also reserves the right to ask customers to confirm a transaction. Furthermore, SAMARA JEWELRY SAS can fully or partially reject any offer made by customers on the products or services offered through the Website. In such case, SAMARA JEWELRY SAS will reimburse the amount of the rejected transaction.

SAMARA JEWELRY SAS requires at least a 24-hour period to verify any online payment.

SAMARA JEWELRY SAS will make every effort to display as accurately as possible the product available on the Website (we usually post enlarged images to display the products details, therefore, the actual size of the product may not be the same as the one displayed on the Website). Hence, SAMARA JEWELRY SAS will not be liable to or responsible for any misunderstanding resulting from the specifications of the computers, screens and devices our customers use to access www.samarajewelry.co, since these specifications may not accurately reflect the color or characteristics of a product.